Refund Policy

Lumavo, operated by Aphelion Meridian LLC, wants you to be satisfied with your subscription. This policy explains when and how refunds are issued for Pro and Unlimited subscription charges. Credits granted by your subscription are a prepaid digital good consumed when you run AI generations.

Refunds may be issued in the following circumstances:

• Technical issues: The Service experienced prolonged downtime (> 4 hours) or a platform bug that consumed credits without delivering results. Must be reported within 7 days of the incident.
• Unauthorized charge: A subscription was charged without your authorization and reported within 48 hours of the transaction. We may require evidence of unauthorized access.
• First billing cycle only: You may request a full refund of your first subscription charge within 7 calendar days of that charge, provided you have not consumed more than 20% of the credits granted that cycle.

Refunds are not issued for:

• —Renewal charges after the first billing cycle (cancel any time to stop future renewals — see Subscription & Billing in our Terms of Use)
• —Credits that have been partially or fully consumed by any generation
• —Dissatisfaction with AI model output quality or style
• —Partial-month refunds for downgrading or canceling mid-cycle — access continues until the end of the paid period
• —Incorrect model selection or prompt configuration resulting in undesired output
• —Free credits, bonus credits, or promotional credits
• —Credits consumed by API calls initiated via your API key (regardless of whether you initiated them)

To request a refund, email support@lumavoai.com with:

• • Your account email address
• • Date and amount of the purchase
• • Reason for the refund request
• • For technical issues: screenshots or API error logs if available

We will review your request and respond within 5 business days.

Approved refunds are processed to the original payment method (credit/debit card via Stripe) within 5–10 business days. The timing of the credit appearing on your statement depends on your card issuer or bank. We do not issue refunds via alternative payment methods.

If your API key is compromised and used by an unauthorized third party, we will review consumption logs to determine eligibility. We strongly recommend rotating your API key immediately if you suspect it has been exposed. Credits consumed before key rotation may not be eligible for refund if no evidence of unauthorized access is present.

For refund questions, contact support@lumavoai.com. Operated by Aphelion Meridian LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.